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Role brief
About the Role: We're looking for a Product Support Engineer who thinks like an engineer, communicates like a PM, and isn't afraid to own the messy middle between “customer reported a bug” and “engineering shipped a fix.” You'll be our first line of defence in product support, keeping releases predictable and turning customer friction into a well-managed enhancement pipeline. If you like bringing order to fast-moving processes and translating cleanly between customers, support, and engineering,…