IT Jobs
Role brief
Handled client-raised incidents by directly engaging with users to understand and resolve technical issues efficiently. Proficient in configuring and supporting Cisco Unified Communications Manager (CUCM), Voice Gateways, SIP Trunks, Microsoft Teams, MTR, AudioCodes SBC for seamless communication and collaboration solutions. Skilled in managing and optimizing call routing operations, Teams services. Created and managed Route Lists, Route Groups, Route Patterns, Translation patterns, Hunt List, …